Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

This guide provides practical advice to help you build an effective on-call program that enables rapid incident response and improves the reliability of your services. 

Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.

Organizational complexity is a major obstacle to implementing business agility at an enterprise scale. While many enterprises adopt Agile methodologies to simplify complexity, scaling Agile poses its own challenges. This paper examines the challenges and opportunities that enterprises encounter when scaling Agile, and how Scaled Agile Framework® (SAFe®) and technology such as Atlassian's Jira Align can assist them in scaling while enhancing business agility.

DevOps and SRE are complex fields, but using SLOs provides a straightforward method for defining, measuring, and managing reliability. This ensures that customer expectations are met while building and running. However, while DevOps has a distinct way of thinking, job titles, processes, practices, and tools, it lacks prescriptiveness. In this white paper, you will learn how to transform DevOps from build to run, key concepts in Site Reliability Engineering, prevent issues during implementation and testing, and automate SRE with SLOs as a service to gain a comprehensive understanding of the Site Reliability Glossary. 

This informative session with Peter Daugavietis covers the concepts behind successful DevOps. The speaker explores the fundamental principles of DevOps and how creating a DevOps environment can optimize how you work and improve your business output. 

DevOps practices are becoming increasingly popular, with many high-performing IT teams implementing some form of DevOps processes and tools. However, DevOps is not just about IT - it's a way for IT to solve business problems. To get DevOps right, fundamental prerequisites rely on business stakeholders outside of IT, which are often poorly understood. This white paper explores five of the most critical DevOps prerequisites that any organization considering or adopting DevOps must address.

DevOps practices enable organizations to deliver IT products and services with higher quality and speed. It also helps to create a better workplace by reducing siloes, rethinking processes, and utilizing new tools. However, when adopting DevOps, teams face challenges adapting and integrating current roles into the new culture. This ebook covers the impact of DevOps transformation on business decision-makers, IT software teams, testers, project and program managers. 

With DevOps practices becoming increasingly popular, there is a need to integrate security into the development process rather than treating it as an afterthought. This white paper explores how security fits into DevOps and the challenges it poses. 

Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian. 

In this guide, you'll learn how Opsgenie helps you keep track of on-call time for fair compensation, no matter what method you choose for compensating on-call time.