This webinar introduces Opsgenie, a powerful alerting and on-call management tool developed by Atlassian for Dev and Ops teams. It is designed to help teams remediate issues quickly, stay in control during incidents, and maintain high levels of customer satisfaction.

The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

To help you embark on your agile journey, Atlassian and AXELOS have joined forces to provide you with a guide. You will learn about the eight practices commonly used by high-performing IT teams and receive tips to bring more agility and teamwork to ITSM.

In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.

The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.

This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 

Jira Service Management is an Atlassian product that combines a wide range of features and functionality to support modern ITSM, Development, and Operations teams. It helps IT teams deliver customer value faster, increase work visibility and transparency across teams, streamline the flow of information between teams, and support cross-functional decision-making and issue resolution, focusing on ITSM and DevOps teams.