Jira, an issue-tracking platform initially designed for software developers, is now being used by over 65,000 companies, including Cisco, Pfizer, and Walmart, to manage tasks, projects, and reporting and analytics functions for all types of teams. Six popular customizable features of Jira include dashboards, workflows, fields, screens, filters, and notifications.
This article explains more and emphasizes how important it is to carefully evaluate which customizations to implement to avoid adding unnecessary complexity.