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The definitive guide to transitioning from ITSM to ESM
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0


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This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 
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