You will learn why your organization should modernize the IT Service Desk, what to consider when evaluating new IT Service Desk technology, insight into areas that will require special attention, and how an experienced Atlassian Partner can support a successful IT Service Desk update. You will also learn more about other important aspects, and more.
Know before you go: Considerations in migrating to Atlassian Cloud
It aims to provide important considerations for assessing whether a migration to Atlassian Cloud is suitable for your company. It also explores the benefits of Atlassian Cloud and how the expertise of an experienced Atlassian Solution Partner can streamline the process while minimizing disruptions.
Resilient IT services for the new normal
Despite these challenges, companies continue to work on digital transformation initiatives, seeking a competitive edge by enhancing customer experiences, developing workflow applications, and enabling data and analytics capabilities. The role of CIOs and IT teams has never been more essential to the success of their businesses. Join this webinar to discover how IT leaders can quickly deliver both offensive and defensive IT services, empowering their organizations to thrive during this unpredictable period.
Managing Jira at scale
The following are some of the topics you will learn about:
Governance: Without a solid process, Jira implementation can quickly become overwhelming. As a Jira administrator, you may encounter problems such as duplicate custom fields, redundant schemes, orphaned artifacts, and configuration errors. Isos Technology provides several Jira governance best practices that can ensure optimal scalability.
User Administration: If you are struggling with using groups and assigning project roles or require assistance with employee off-boarding, this white paper will be helpful. You will learn when to utilize groups versus project roles and how to remove off-boarded employee footprints from Jira, especially regarding filters, boards, and project ownership.
Instance Architecture: As organizations grow, administrators frequently encounter situations that necessitate additional Jira architectural design and the splitting or merging of Jira instances. The white paper will guide how to set up your servers to ensure optimal access for administrators and general users while preserving flexibility.
How to migrate to Atlassian cloud in eight steps
It provides a comprehensive overview of the migration process and covers eight main steps. These include the role of an Atlassian Partner in the migration process, evaluating whether Atlassian Cloud is the right fit for your organization, assessing your current state and reviewing Marketplace Apps and custom integrations, migration strategy and methods, user management using Atlassian Access, and conducting test and live migrations.
This white paper emphasizes the value of an experienced Atlassian partner who can assist throughout the entire migration process, from planning to execution. You’ll learn how to plan better and prepare for the migration and minimize any potential disruptions to your workflows.
The definitive guide to transitioning from ITSM to ESM
The paper also covers topics such as enterprise service management, the use of ITSM tools and practices by business teams, and the role of knowledge sharing in ITSM. Furthermore, it highlights how Atlassian and Isos can assist in initiating ESM, among other things.
Cloud is Now
The panel covers various topics, including the risks of delaying the migration process, the cost savings of moving to the Cloud now, and how to prioritize the move to the Cloud. They will also discuss how organizations can grow alongside Atlassian as a Cloud-first company and enable work on the go.
In addition, the panel will cover how organizations can confidently maintain security and compliance as they scale their business and use Marketplace apps, like Appfire’s, to make the transition to Cloud easier.
How to get the most value from your Atlassian investment
For the IT department, working with a solution partner helps you standardize on operational best practices, right-size your tools, and optimize your cloud strategy and migration. By leveraging the expertise of a partner, you can maximize opportunities for innovation and cut through the noise of apps and APIs. This frees up more time for you to do your job and be a hero within your organization. Using a solution partner to implement and maintain your Atlassian toolset can bring numerous benefits for your organization and IT department.
Five innovative Asset Management use cases every Service Management team should know
The webinar covers an overview of JSM with Assets. It discusses five valuable use cases for asset management, such as leveraging employee data from Active Directory and creating a matrix of features and apps for products. Real-world examples from companies such as CBS will be shared, along with how Isos helped them reimagine asset management to achieve their goals. To take advantage of Assets’ full functionality, consider implementing or migrating to JSM Premium Cloud.
The demystification of Atlassian Cloud: How to choose the right plan for your organization
In this white paper, you will learn which type of company is best suited for each of the following plans: Cloud Free, Cloud Standard, Cloud Premium, and Cloud Enterprise. The course provides a high-level overview of each of the three paid offerings (Standard, Premium, Enterprise), key differences that impact all products within that tier, differentiators by product, challenges an organization might encounter, the functionality needed to move up to a higher tier of service, and more!
