Allied Market Research's new report on the ITSM market forecasts significant growth from 2023 to 2032. The report highlights key components, functions, deployment modes, enterprise sizes, end-user industries, and regions shaping the market. Drivers for growth include increased adoption across industries, digital business transformation, and demand for unified platforms. However, challenges like implementation hurdles and service-level quality standards pose limitations to market expansion.

Atlassian is always looking for ways to streamline workflows, reduce interruptions, and help users keep focus. With that spirit in mind, the team has introduced the latest integration enhancement: they've seamlessly incorporated Confluence pages into Jira tickets. 

Starting from November 1, 2023, Jira Cloud will implement a revised packaging model similar to what was introduced with Confluence Automation. The goal is to provide a more straightforward and consistent way to measure automation usage. 

Transitioning a Configuration Management Database (CMDB) from on-premises infrastructure to Jira Service Management (JSM) Cloud has become a focal point of discussion. If you're contemplating or preparing for such a move, grasping the details of the transition is essential. This article delves into the critical elements of CMDB and its shift to the cloud, providing insights into potential challenges and their solutions.

As of Sep 14, 2023, an updated integration setup experience, a new UI, is rolling out to all Opsgenie and Jira Service Management Cloud customers. This new interface results from feedback from customers, community members, and Atlassians who utilize Opsgenie daily. 

Shadow IT is a pressing issue for enterprises, leading to potential data loss and reduced control over sensitive information. Responding to feedback, Atlassian is introducing a "product requests" feature. This will give admins more control over shadow IT instances within their organizations. 

The passion for enhancing team performance never wanes, and if there's one product that's been central to this quest, it's Jira. And there is so much to learn! In our event coverage, we're thrilled to highlight JiraCon23 by Trundl. Get ready to transcend conventional knowledge and dive deep into the world of Jira and other apps. All in just one day on October 4th, 2023.

Atlassian's Jira Service Management has expanded its virtual agent from a limited beta to an open beta. This AI-powered virtual agent, driven by Atlassian Intelligence, provides automated conversational support on Slack, with Microsoft Teams integration in the pipeline. It recognizes user intent, sentiment, and context, offering personalized assistance and continually improving through interactions. 

Jira Service Management Cloud now offers an open beta for custom domains. This feature allows organizations to use their own branded URL, enhancing brand visibility and improving SEO. The aim is to provide a more accessible, recognizable customer experience, resulting in better self-service and fewer requests to manage.

Atlassian has announced that Single Sign-On (SSO) for external customers is now being released. Atlassian is gradually deploying it to all Jira Service Management sites, and if you're eager to jump ahead and activate it immediately, feel free to request it by email.

Atlassian is introducing yet another Early Access Program (EAP) that lets you embed Assets for Jira Service Management into Confluence. This feature will enhance how you manage and view your assets and seamlessly integrate your Jira Service Management objects into Confluence as a table.