The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors. 

Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain. 

This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success. 

This ebook offers 14 tips and tricks for Jira, Confluence, and Bitbucket that can save time and automate admin work, suitable for both experienced and new Atlassian ecosystem users. These tips include using filters to drill down for information in Jira, defining permission schemes on project roles, creating and running a Confluence maintenance routine, and avoiding traceability issues in Bitbucket.

Watch this fireside chat with leading Agile and DevOps experts from The Adaptavist Group as they share their insights and experiences on implementing agile and DevOps at scale. Panelists discuss the challenges that organizations face when adopting agile, the benefits of using the SAFe framework, and provide practical recommendations on how to implement agile and DevOps methodologies successfully. 

From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences. 

In this interview, four experts discuss how UX can succeed in an Agile environment. In the traditional waterfall workflow, User Experience (UX) specialists have ample time to conduct research and incorporate valuable user insights during the planning stage. Additional feedback is often garnered post-release, through customer service interactions where users express their satisfaction or frustration with the application's ease of use.

Your company has invested significant money in your Atlassian tech stack, including Jira, Confluence, Jira Align, and other Atlassian solutions. These highly customizable tools can create a dynamic ecosystem to support various aspects of your company's operations. However, to maintain their functionality and flexibility, they require proper maintenance. This white paper emphasizes the importance of governance for optimizing the benefits of your Atlassian tech stack and protecting your investment in these technologies. 

As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.

As the IT environment continues to evolve rapidly, customers are increasingly seeking fast delivery of products, quick resolution of issues, and a reliable overall process. DevOps implementation in an organization can solve these demands, making DevOps engineering one of the most highly sought-after IT professions. This white paper provides a comprehensive guide for both technical and non-technical skills needed to pursue a career in DevOps engineering. It covers programming languages, DevOps tools, cloud platforms, infrastructure automation tools, and much more.

Dean MacNeil, an Atlassian Certified Consultant and Enterprise Agile Coach, shares 10 valuable lessons from his experience with Agile implementation that can significantly impact its success and cost. 

Effective planning and strategy are crucial for a successful move to the Cloud, which can be challenging without proper preparation. In this webinar, you will learn about efficient preparation techniques and the importance of assessing capabilities, processes, and governance before migrating.