News & Opinions

Continuing with tradition, The Jira Guy highlights a selection of must-see digital sessions from Team'24. Whether you're attending in person in Las Vegas or joining remotely from home, there's something for everyone. Check out the sessions you won't want to miss.

The Q3 FY24 letter to Atlassian shareholders provides an update on the company's mission to unleash the potential in every team, addressing customers, stakeholders, and shareholders. However, this quarter holds special significance. Scott Farquhar, after an incredible 23 years, has chosen to resign as co-CEO. 

Jira Service Management or ServiceNow ITSM? Making a decision between them requires extensive research and consideration. To simplify your decision-making process, the Deviniti team has compiled a curated list highlighting key aspects and features of both platforms. 

This article by Adaptavist discusses the challenges faced by business teams, such as information silos and ineffective project management systems, impacting productivity and team morale. It highlights the benefits of AI-powered work management tools like monday.com and Jira Work Management in streamlining collaboration and boosting productivity. 

Exciting news for software teams and developers using Trello: You can now seamlessly migrate Trello boards to Jira Software with the new Trello to Jira Software Importer. The importer simplifies the process: select your Trello workspace, board, and set up the Jira Software project. It transfers lists, tasks, checklists, attachments, users, and more, making migration effortless.

The early-access program for Company Hub on Confluence is now open. This new feature allows users to create a customizable company-wide information center within Confluence. 

Introducing the Early Access Program for Live-Edit Pages. With this feature, users can create and edit content without the need to publish, streamlining collaboration similar to tools like Google Docs. 

The Jira Service Management team is introducing request type templates for team-managed projects, building upon the success of this feature in company-managed projects. These templates offer a quick starting point for creating request types, catering to various teams such as HR, facilities, finance, legal, marketing, and design. 

Atlassian just announced the launch of a highly requested Customer Service feature in Jira Service Management: Products and Entitlements. This feature enables you to customize support experiences based on the products and services your customers use. 

The Atlassian team introduced an Early Access Program for Multiple Help Centers in Jira Service Management. This feature empowers you to establish and personalize multiple Help Centers within a single site. 

As of April, 2024, Jira Service Management introduced several new features aimed at enhancing service delivery. These include tips and best practices shared during the Team Tour: High Velocity events in New York City, Munich, and London, where the team met with users in person. The focus was on facilitating collaboration between development, IT, and other teams to provide exceptional service at scale. For those who couldn't attend, the update includes feature highlights and Loom walkthrough videos for easy understanding.

As Atlassian delves deeper into harnessing the capabilities of Atlassian Intelligence within Jira Service Management, they are actively investigating methods to enhance operations teams' abilities in detecting, preventing, and resolving incidents through AI. This new beta program is aimed at providing you with access to some of these AIOps advancements for testing. Currently, the team is seeking a select few teams to participate in their initial rollout phase.

A new list view is being introduced in Jira Software projects. This update will streamline planning, grooming, and tracking tasks. If you've used Jira Work Management or Business projects, you'll find this view familiar. Here are things to know.

Diving into Agile and Jira can seem as daunting as deciphering ancient hieroglyphs, but it's more about sprint management than mummy hunting. Don't let it intimidate you; understanding Agile and using Jira can be simplified. Josh Costella breaks it down to its core, making it accessible even for Agile novices.

Appdome, a leader in mobile app security, unveiled a new plug-in for Atlassian Bamboo's cloud-based CI/CD service. This plug-in links Appdome's mobile app defense platform with Atlassian's Bamboo CI/CD, making it simple for teams to code, build, test, and sign secure mobile apps seamlessly. This initiative is part of Appdome's commitment to enhancing global mobile app security.

New importer is now available: ClickUp! Simply create a new project, choose the import option, and customize your workflow to suit your needs. Once imported, leverage cross-team collaboration features in Jira to enhance productivity and streamline project management. 

Confluence introduced Verified Pages, a new feature aimed at ensuring content accuracy and relevance. Verified Pages leverage existing content status functionality, with a distinct check mark symbol to indicate verification. 

Confluence introduces new AI capabilities within the Confluence Mobile app. These Atlassian Intelligence (AI) features are now available on both iOS and Android platforms. 

Akooda's AI-Powered Enterprise Search helps you quickly find information you need within your organization. It allows you to ask questions and get instant answers from Atlassian apps and various sources like Slack, Chrome Extension, or directly within the platform. You can easily navigate through different applications to find exactly what you're looking for, whether it's structured or unstructured data. The search results are enriched with advanced analysis, giving you not just relevant and timely information, but also valuable insights.

Exciting news from Confluence Automation for Confluence Premium and Enterprise customers: three new AI components are now available in the rule builder.

Atlassian seeks feedback from users of both Jira Software and Confluence through a paid research opportunity. Participants will engage in a 1 hour 15-minute Zoom interview, provide feedback on design concepts, and receive a $140 thank-you gift. Interested users can sign up via a survey provided by Elsie, an Atlassian Product Manager.

Atlassian is rolling out a new Customer Agreement, effective for all new orders or renewals, aiming to simplify and balance contractual terms for its customers. The agreement consolidates terms for Atlassian Cloud and Data Center products, replacing previous agreements. Key updates include enhanced protection for data incidents and improved transparency on data security measures. Atlassian has partnered with TermScout to evaluate the new contract, which received a favorable rating. 

Copy Product Data for Confluence is now available to all site administrators. This tool enables seamless copying of spaces within or across organizations, with the option to even move only related users. 

Natural language capability has been integrated into the Jira Cloud Automation rule builder, powered by Atlassian Intelligence. This enhancement aims to simplify the process of creating automation rules, allowing users to describe their automation needs in plain language. Atlassian Intelligence then formulates the rules automatically, reducing manual effort and potential errors. 

Imagine if Jira Work Management could evoke the tranquility of a twilight sky or the exhilaration of an ocean vista. Great news! All Jira Work Management projects have received a substantial visual enhancement, featuring new background gradients and colors.

Here is what's new in Jira Work Management in March.

The new Confluence Collaboration Space for Migrations is a dedicated hub that provides a comprehensive view of best practices and recommendations for migrating Jira, Confluence, and Bitbucket to the cloud. Organized into different phases of the migration lifecycle, it offers documentation, videos, checklists, and toolkits to facilitate a smooth migration experience. 

A new feature has been launched in Jira Work Management, enabling users to easily insert a list of Jira issues directly into descriptions and comments. This update includes an advanced filtering system for refining searches with specific keywords. 

Atlassian recently announced the rollout of a new feature: whiteboards. This tool extends Confluence's capabilities beyond pages, offering Jira users the flexibility and real-time collaboration of whiteboards within the Atlassian platform. This integration aims to cater to the needs of Jira customers who rely on physical and virtual whiteboards for project ideation, sprint planning, and retrospectives.

In this article, you'll explore strategies for efficiently locating issues using Atlassian Intelligence in Jira. It might be difficult to craft precise JQL queries and Atlassian Intelligence solution simplifies the search process. This feature allows users to pose questions naturally, which are then translated into JQL queries to pinpoint relevant issues. 

Asset reporting is now available for Jira Service Management Premium and Enterprise, offering a centralized repository for tracking company resources, services, and configuration items. This feature enables teams to analyze and report on asset data for better decision-making, with out-of-the-box reports for inventory and lifecycle management, productivity measurement, and monitoring asset health.

Valiantys acquires GLiNTECH, an Atlassian Platinum Partner in Australia, expanding its market reach to the Asia-Pacific region. The merger enhances their capabilities in Atlassian-specific services and provides access to untapped markets like New Zealand and Singapore. 

Exciting news! Atlassian unveiled the Board view feature in Jira Service Management—a highly requested addition. Now, directly from your project, you can visualize work on a centralized kanban board, facilitating tracking, organization, and prioritization of your service project's issues. This feature is available for users across all plans of Jira Service Management.

According to the latest letter from Atlassian co-founders, Atlassian has reached a significant milestone with their first-ever $1 billion revenue quarter and over 300,000 customers. They are accelerating cloud migrations, enhancing product innovation, and embracing AI to empower teams. 

Atlassian has introduced an Early Access Program (EAP) for a fresh perspective on issues within Jira Service Management: the calendar view! With this feature, you can schedule tasks on the calendar and gain insight into your workload for the month, week, or day ahead. It's an excellent tool for team members to organize, monitor, and prioritize their tasks, while allowing team leads to anticipate potential obstacles before they impact progress. Interested? 

Tempo Software is acquiring Alpha Serve to expand its Strategic Portfolio Management Solution. This acquisition brings enterprise-grade data connectivity solutions that seamlessly integrate software systems like Atlassian Jira and ServiceNow with popular Business Intelligence Tools such as PowerBI and Tableau.

Allied Market Research's new report on the ITSM market forecasts significant growth from 2023 to 2032. The report highlights key components, functions, deployment modes, enterprise sizes, end-user industries, and regions shaping the market. Drivers for growth include increased adoption across industries, digital business transformation, and demand for unified platforms. However, challenges like implementation hurdles and service-level quality standards pose limitations to market expansion.

Atlassian has just acquired Loom, a platform for making and sharing quick videos. By combining Loom's video features with Atlassian's expertise, they hope to make collaboration even better, especially for remote workers. For example, engineers could use videos to show issues in their project management tool, Jira. It's a big move that could bring exciting changes for teams everywhere.

Atlassian is always looking for ways to streamline workflows, reduce interruptions, and help users keep focus. With that spirit in mind, the team has introduced the latest integration enhancement: they've seamlessly incorporated Confluence pages into Jira tickets. 

We've covered various sources to bring you the most valuable content for our site. Along the way, we stumbled upon some intriguing product updates and articles that, while not individually featured on our site, are definitely worth your attention. Dive in and explore all that we've gathered for you here.