In this white paper, you will learn about the concept of Enterprise Service Management (ESM), its significance, and why enterprises must leverage this trend to boost productivity. The rise of ESM could disrupt the Service Desk market, which players like ServiceNow have traditionally dominated. The paper also reviews the research on the Service Desk market and how the key players compare. In addition, it highlights the benefits of adopting nimble technology such as Jira Service Desk.
- Resources
- IT Service Management & ESM
- ESM state of the market and the case for “nimble” Service Desk technology
ESM state of the market and the case for “nimble” Service Desk technology
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