This report by Appfire and Cprime draws upon valuable findings and data from surveying industry experts, providing insights to optimize your ITSM processes and stay ahead of the competition.
The survey has uncovered several key findings regarding IT Service Management (ITSM) processes:
- Most organizations expressed moderate satisfaction with their current ITSM processes. However, there is clear room for improvement, particularly in automation and security.
- Despite the numerous benefits associated with ITSM automation, many companies have not yet embraced it. This reluctance is primarily attributed to various challenges organizations face in implementing automation solutions effectively.
- The shift to remote work has brought about an increase in security vulnerabilities. As a result, organizations must adopt new measures and strategies to address these emerging security threats effectively.
- With the rise of distributed teams, managing ITSM requirements across multiple locations has become more complex. This complexity introduces an elevated risk of security breaches and necessitates careful attention to ensure effective ITSM management across the organization.
- Some businesses rely on self-managed servers, while others have migrated to the cloud or data centers. The migration process presents challenges, including configuration mapping, timing considerations, and successful data migration.
These survey findings shed light on the current state of ITSM processes, highlighting the areas that require improvement and the challenges organizations face.
You can take action by embracing the best practices outlined in this report and exploring the solutions that can support your ITSM journey.
You can take action by embracing the best practices outlined in this report and exploring the solutions that can support your ITSM journey.
