This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules. 

Atlassian Access is a subscription that enables enterprise-grade authentication features and additional oversight for Atlassian Cloud products by connecting them to your identity provider. Understanding the terms and meanings of Atlassian Access can be challenging for first-time users. This article from Clearvision provides all the necessary terms and definitions to help you get started with Atlassian Access.

Written by ITIL-certified subject matter experts with over 20 years of experience in IT Service Management (ITSM), this guide will help you become a NINJA in the Atlassian application designed to simplify the categorization of service requests, incidents, problems, and changes. 

This white paper explores the future of IT Service Management (ITSM) and the rise of Enterprise Service Management (ESM). Learn how businesses can take advantage of the changing direction of the industry and which departments can benefit the most from ESM. 

Get an overview of two approaches to managing Jira instances: Federated Instances and Consolidation of Jira Instances. Federated Instances allow for the federation of Jira instances and provide greater flexibility for business units while mitigating operational risks. Consolidation of Jira Instances involves a centralized Jira environment and allows for hybrid models. 

The ninja guide to Confluence, created by Clearvision experts, offers information on how to make the most of Confluence to improve transparency in your business. 

In organizations that have implemented Jira, IT teams and key stakeholders may find themselves managing the tool as an additional responsibility. However, this can become increasingly challenging to scale and manage over time. In a brief recording, Jake Churcher, a Product Manager and IT specialist, provides insights on avoiding becoming solely responsible for Jira and accumulating a backlog of projects and other obligations.

Prior to the Atlassian acquisition, the team at Clearvision has already been utilizing Opsgenie for several years. During this webinar, speakers will delve into the functionalities and benefits it provides to businesses, their decision-making process in selecting it as a solution, and the subsequent experience. 

This on-demand webinar is a must for anyone migrating Confluence from Server to Cloud. Clearvision's IT Operations Manager covers the top 5 dos and don’ts for a successful migration. The webinar discusses testing the new system, completing gardening before starting, considering not moving all data, preparing for pushback and questions, and maintaining internal communication. 

This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.

Clearvision's Atlassian specialists have written the Ultimate Ninja Guide to Atlassian tools, which covers Jira, Jira Service Management, Jira Work Management, and Confluence. 

Clearvision's ninja guide to Jira Work Management (JWM) is intended to help new users quickly get started with the tool.  JWM is often used by business teams like Marketing, HR, or Legal to manage incoming requests from other departments. The guide covers configuring issue types and screens, workflows, dashboards and reporting, and automating tasks.