- Resources
- IT Service Management & ESM
IT Service Management & ESM
IT Service Management (ITSM) is a critical discipline, and Atlassian provides a range of tools to support ITSM initiatives. Whether implementing a Service Desk or an Enterprise Service Management (ESM) solution or designing an Asset Management system, a thorough understanding of concepts can help ensure your projects succeed.
You can create innovative solutions for your business utilizing the Atlassian framework. The resources listed below will help you effectively launch and manage ITSM practices such as incident management, problem management, and more.
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Atlassian
Updated
February 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
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Limited to four options.
- White Paper / Book
- How-tos & Tips
- Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process.
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Atlassian
Updated
February 20, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).
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A
Atlassian
Updated
March 06, 2023
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Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
40
Free with registration
This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.
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A
Atlassian
Updated
February 13, 2023
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Resource
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
To help you embark on your agile journey, Atlassian and AXELOS have joined forces to provide you with a guide. You will learn about the eight practices commonly used by high-performing IT teams and receive tips to bring more agility and teamwork to ITSM.
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A
Atlassian
Updated
February 13, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
75
Free with registration
Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian.
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A
Atlassian
Updated
February 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.
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A
Atlassian
Updated
February 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
45
Free with registration
The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.
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A
Atlassian
Updated
February 20, 2023
0
Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free with registration
Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff.
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Clearvision
Updated
February 20, 2023
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Resource
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Limited to four options.
Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
28
Free
This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.
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C
Contegix
Updated
April 10, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free with registration
Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your business. He covers various aspects, such as the challenges faced by IT, the benefits of ITSM, the core processes of ITSM, and the tools required for ITSM.
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V
Valiantys
Updated
April 08, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
This white paper guides organizations considering migrating from a legacy ITSM solution to Jira Service Management. It highlights the importance of flexibility and adaptability in today's business climate and explains how Jira Service Management can improve productivity and collaboration among teams.
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C
Contegix
Updated
April 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
This white paper focuses on helping IT teams to implement an effective IT Service Management (ITSM) strategy by addressing common hurdles that companies face during the implementation process. It covers topics such as Goal Misalignment, ITSM Tooling, Effective Communication, and more.
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