The tutorial explores some advanced features of Google Analytics for Confluence, such as the active site search feature, Google Analytics views, and reports in Confluence. By the end of this tutorial, you will understand how to use Google Analytics for Confluence and how it can help you improve your Confluence instance.
The emergence of Automatic Translators in ITSM
In this context, a recent survey was conducted to understand whether customers are ready for the adoption of automatic translations in customer support. The survey collected responses from 226 full-time employees based in Germany, aged 25 to 65. The survey results indicate that most users prefer automatic translations over getting help in a foreign language, and a significant portion of users are comfortable engaging in AT-assisted conversations.
This research sheds light on the potential of automatic translations as the next ITSM technology for customer support teams.
This research sheds light on the potential of automatic translations as the next ITSM technology for customer support teams.
Enterprise user management for the Atlassian ecosystem
The article also examines how these security concerns affect Atlassian applications, highlighting the limitations of the out-of-the-box Atlassian single sign-on capabilities. It introduces the advanced features required for most Enterprise User Management Strategies, which can be accessed through low-cost, high-value plugins available on the Atlassian Marketplace.
By showcasing four case studies, the article demonstrates how the resulting framework can significantly enhance business efficiencies while reducing risks in the Atlassian suite.
By showcasing four case studies, the article demonstrates how the resulting framework can significantly enhance business efficiencies while reducing risks in the Atlassian suite.
Can an enterprise solution solve the issue of endless forgotten passwords? Read this article to find out.
How to set up omnilingual, omnichannel & automated Jira Service Management
By the end of this session, you will learn how to engage with customers in real-time, regardless of the language they speak, streamline tasks to allow agents to focus on solving problems within JSM, and provide consistent customer support experiences across various channels, languages, and technical domains.
