Atlassian has launched an exciting new feature for enabling easy access to customer information in Jira Service Management. Customers and organizations will now have dedicated profile pages with comprehensive detail fields. These fields will offer valuable context to agents and can even be used in queues, SLAs, reports, and automation via JQL. 

Dark mode is now available in Jira, although it is still in open beta and will be officially released in mid-2023. 

Online whiteboards have been essential for Atlassian's customers and teams while working remotely. These whiteboards allow us all to collaborate as if we were in the same room. However, according to Atlassian, connecting the pre-planning work on whiteboards to structured workflows could have been smoother. They recognized the opportunity and developed Confluence whiteboards.

Atlassian will introduce a new capability that allows you to effortlessly copy Confluence spaces between sites within or across multiple organizations. This will enable you to duplicate your valuable content easily. Currently, Atlassian invites you to join their early access program (EAP) to ensure this feature perfectly caters to customers' needs. After its release, you will no longer need to submit support tickets for data transfers.

This annual State of Software Quality / API report by SmartBear is based on an ongoing survey conducted within the API community. With the responses gathered from over 1,100 API practitioners spanning 17 different industries worldwide, the report provides valuable insights into the API industry, its continuous evolution, and the factors contributing to its future growth.

This report by Appfire and Cprime draws upon valuable findings and data from surveying industry experts, providing insights to optimize your ITSM processes and stay ahead of the competition. 

In this article, Teodora shares the journey of the Old Street Solutions team as they strive to improve their social media presence using... Confluence. 

Atlassian Intelligence is a new AI-based feature integrated into the Atlassian platform that acts as a virtual teammate for your team. It leverages generative AI technology from OpenAI combined with internally developed AI capabilities. This enables Atlassian Intelligence to understand how your team collaborates and provide results tailored to your company's unique context to accelerate your work processes deeply. 

The EAP (Early Access Program) involves being part of a small group of admins who receive an early release of the new workflow editor. Currently, Atlassian is looking for Jira Cloud admins who manage workflows in company-managed projects and use Jira Software Cloud or Jira Service Management Cloud. 

Read the latest update from Atlassian Co-CEOs for customers, stakeholders, and shareholders. This letter highlights Atlassian's ongoing mission to unlock the full potential within every team. In addition to providing financial updates, it delves into important information about products such as Atlassian Analytics, Beacon, Atlassian Together, and Atlassian Intelligence.

Databases are coming to Confluence! Atlassian has acquired Orderly Databases by K15t, a Platinum Marketplace Partner, and the teams are hard at work integrating the app into Confluence. According to Atlassian, they are preparing to launch a free public beta soon. If you're eager to be among the first to access this feature, join the waitlist.

Atlassian has made some notable improvements to Jira Service Management that we believe will enhance your experience. Some of the noteworthy changes to know about include support for 10K+ agents on a single cloud instance, user experience upgrades to Assets in JSM, and some more.