In this webinar, Atlassian's Cathi Davey and Jeremy Cooley demonstrate how teams utilize Jira Service Management to enhance the intake of work such as bug reports and development ideas, improve incident response by integrating development teams into incident swarming, automatically track deployments for governance and compliance, and foster collaboration on the Atlassian platform tailored for innovative team collaboration.

The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL. 

Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.