Product News

Atlassian has introduced an Early Access Program (EAP) for a fresh perspective on issues within Jira Service Management: the calendar view! With this feature, you can schedule tasks on the calendar and gain insight into your workload for the month, week, or day ahead. It's an excellent tool for team members to organize, monitor, and prioritize their tasks, while allowing team leads to anticipate potential obstacles before they impact progress. Interested? 

Atlassian is always looking for ways to streamline workflows, reduce interruptions, and help users keep focus. With that spirit in mind, the team has introduced the latest integration enhancement: they've seamlessly incorporated Confluence pages into Jira tickets. 

We've covered various sources to bring you the most valuable content for our site. Along the way, we stumbled upon some intriguing product updates and articles that, while not individually featured on our site, are definitely worth your attention. Dive in and explore all that we've gathered for you here.

Starting from November 1, 2023, Jira Cloud will implement a revised packaging model similar to what was introduced with Confluence Automation. The goal is to provide a more straightforward and consistent way to measure automation usage. 

As of Sep 14, 2023, an updated integration setup experience, a new UI, is rolling out to all Opsgenie and Jira Service Management Cloud customers. This new interface results from feedback from customers, community members, and Atlassians who utilize Opsgenie daily. 

Shadow IT is a pressing issue for enterprises, leading to potential data loss and reduced control over sensitive information. Responding to feedback, Atlassian is introducing a "product requests" feature. This will give admins more control over shadow IT instances within their organizations. 

Atlassian's Jira Service Management has expanded its virtual agent from a limited beta to an open beta. This AI-powered virtual agent, driven by Atlassian Intelligence, provides automated conversational support on Slack, with Microsoft Teams integration in the pipeline. It recognizes user intent, sentiment, and context, offering personalized assistance and continually improving through interactions. 

Jira Service Management Cloud now offers an open beta for custom domains. This feature allows organizations to use their own branded URL, enhancing brand visibility and improving SEO. The aim is to provide a more accessible, recognizable customer experience, resulting in better self-service and fewer requests to manage.

Atlassian has announced that Single Sign-On (SSO) for external customers is now being released. Atlassian is gradually deploying it to all Jira Service Management sites, and if you're eager to jump ahead and activate it immediately, feel free to request it by email.

David Akinyemi, a Product Manager at Confluence, has unveiled an enhanced Template experience with many new features designed to improve content creation and usability. 

Atlassian's Jira and Confluence are integrating with Google Smart Chips, enhancing the user experience in Google Docs - no longer there is a need for users to switch between different tools or lose focus when reviewing Google Docs. 

Atlassian introduced Multiaccount Support for Confluence Mobile on both iOS and Android. Recognizing the challenges users face managing multiple accounts, this feature eliminates the need to log in and log out constantly. Now, you can seamlessly switch between accounts, enhancing your workflow. Moreover, clicking on a link related to another account will automatically switch you to the appropriate account.