Forge, Atlassian's extensibility platform, is compatible with products like Jira Software, Jira Service Management, Confluence, and Compass, and there's unmatched power in crafting code that can directly augment their functionality. That's what Forge can help you do.

Dark mode is an anticipated feature that will gradually be introduced across various Atlassian Data Center products. In collaboration with Atlassian app vendors, efforts are underway to ensure a consistent dark theme experience across products and platforms. 

The JSM team is working on adding Kanban boards to Jira Service Management. Yes, that’s right, kanban boards! They are conducting customer research to better understand users' needs regarding the board's view. If you are an administrator who configures and manages experiences for agents or an end user who works on incoming requests, please participate in a remote 1:1 research session. The 1-hr session will be conducted by Atlassian over a video call. As a gesture of appreciation, you will receive a thank-you e-gift.

Atlassian is introducing yet another early access program (EAP) for a brand new feature in Jira Service Management: Request Type Templates, which will make creating new request types a breeze. You'll have access to a library of templates, allowing you to choose the one that suits your needs. It's a faster and simpler way to create the request types your team requires (you can still customize them in project settings).

Atlassian has launched an exciting new feature for enabling easy access to customer information in Jira Service Management. Customers and organizations will now have dedicated profile pages with comprehensive detail fields. These fields will offer valuable context to agents and can even be used in queues, SLAs, reports, and automation via JQL. 

Dark mode is now available in Jira, although it is still in open beta and will be officially released in mid-2023. 

This report by Appfire and Cprime draws upon valuable findings and data from surveying industry experts, providing insights to optimize your ITSM processes and stay ahead of the competition. 

The EAP (Early Access Program) involves being part of a small group of admins who receive an early release of the new workflow editor. Currently, Atlassian is looking for Jira Cloud admins who manage workflows in company-managed projects and use Jira Software Cloud or Jira Service Management Cloud. 

Atlassian has made some notable improvements to Jira Service Management that we believe will enhance your experience. Some of the noteworthy changes to know about include support for 10K+ agents on a single cloud instance, user experience upgrades to Assets in JSM, and some more.

Cloud Access Security Broker (CASB) is a relatively recent addition to Cloudflare's offerings. It provides security operators like CISOs and security engineers with administrative control and visibility over the security of their SaaS applications. Now CASB is adding two new integrations: Atlassian Confluence and Atlassian Jira.

AI technologies have become a popular topic these days, but their most anticipated and promising application, providing meaningful answers to inquiries, has numerous applications in service desk support. AI can empower virtual agents to handle routine support requests, freeing human agents to focus on more complex issues. 

At their inaugural annual event, Atlassian Presents: Unleash, focused on empowering agile & DevOps teams, Atlassian has announced three significant improvements to their Jira suite of products that enable seamless collaboration among teams and tasks from inception to completion.