Atlassian's Jira Service Management has expanded its virtual agent from a limited beta to an open beta. This AI-powered virtual agent, driven by Atlassian Intelligence, provides automated conversational support on Slack, with Microsoft Teams integration in the pipeline. It recognizes user intent, sentiment, and context, offering personalized assistance and continually improving through interactions. 

Jira Service Management Cloud now offers an open beta for custom domains. This feature allows organizations to use their own branded URL, enhancing brand visibility and improving SEO. The aim is to provide a more accessible, recognizable customer experience, resulting in better self-service and fewer requests to manage.

Atlassian has announced that Single Sign-On (SSO) for external customers is now being released. Atlassian is gradually deploying it to all Jira Service Management sites, and if you're eager to jump ahead and activate it immediately, feel free to request it by email.

David Akinyemi, a Product Manager at Confluence, has unveiled an enhanced Template experience with many new features designed to improve content creation and usability. 

As Rodney, also known as "The Jira Guy," gets his hands on Confluence Whiteboards, he delves into its functionalities, explores its myriad features, and delves into this substantial enhancement to Confluence Cloud.

Atlassian's Jira and Confluence are integrating with Google Smart Chips, enhancing the user experience in Google Docs - no longer there is a need for users to switch between different tools or lose focus when reviewing Google Docs. 

Atlassian introduced Multiaccount Support for Confluence Mobile on both iOS and Android. Recognizing the challenges users face managing multiple accounts, this feature eliminates the need to log in and log out constantly. Now, you can seamlessly switch between accounts, enhancing your workflow. Moreover, clicking on a link related to another account will automatically switch you to the appropriate account.

In June 2023, Atlassian introduced external user security in Atlassian Access to provide security controls for collaborators outside the company. Responding to user feedback, Atlassian has now added a test policy feature to these security settings. This feature allows users to set up a test policy and add up to five external users for testing before rolling out the security settings to all external users. 

OKRs provide a framework for setting goals that unify and align every organization member towards a shared objective. This guest post by Oboard (on Valiantys.com) delves into the harmony between OKRs and Agile, and highlights the benefits and methods of incorporating them into your business structure.

Atlassian is introducing a new EAP for Priorities per Project to allow Jira Cloud admins to establish priority schemes, allowing distinct priorities for various projects.

Atlassian is introducing yet another Early Access Program (EAP) that lets you embed Assets for Jira Service Management into Confluence. This feature will enhance how you manage and view your assets and seamlessly integrate your Jira Service Management objects into Confluence as a table. 

In an ever-evolving tech landscape, staying up-to-date and refining one's skills is crucial. But what if the secret to optimization isn't just in the code you write but also in how you maintain your development environment? Join Ian Buchanan as they dive into the habit adopted a decade ago: the monthly rebuild of the developer setup.