How to set up omnilingual, omnichannel & automated Jira Service Management: VIDEOS

Here’s our detailed guide on how to set up an Omnilingual, Omnichannel & Automated chat in Jira Service Management. In this session, you will learn to leverage three apps that simplify the job of Jira Service Desk agents enormously and work together out of the box, converting your communication channels into multilingual, and automating great parts of the workflow. Key takeaways: - Talk to customers in real-time, no matter which language they’re speaking. - Eliminate secondary chores and let agents focus on solving problems within Jira Service Management. - Deliver consistent customer support experiences across channels, languages, and technical domains. It's packed with useful tricks, jump directly into the chapters: ? 0:00 - Start of Webinar ? 1:36 - Why Employee Experience is crucial in JSM ? 7:05 - Not a chatbot – better than a chatbot! ? 15:13 - 33:13 - DEMO: ?‍♂️ 16:49 - Magic Trick 101: Multilingual chat ? 20:39 - The Bat Cave: Chat dashboard ? 24:54 - The Killer Combo: multilingual chat templates ? 26:26 - The Automation Element ?? 31:49 - Automating a Multilingual First Response ➕ 35:15 - Bonus Chat for JSM features: localize the UI, push notifications & Issue details view ➕ 39:43 - Bonus translation features: translation modes, automatic assignments and internal translation for Jira ➕ 44:30 Bonus Canned Responses features: ? 52:11 - Arguments to convince your peers & the CEO to break with the status quo ? 53:49 - Promo codes for y’all! Try Issue Translation for JSM for free: http://sso.works/qby8i1 Learn More about Issue Translation for JSM: http://sso.works/1n2nwqk Chat for JSM: http://sso.works/xgv8ma Canned Responses Pro: http://sso.works/1gzmd2p In addition to the #1 SSO application in the #Atlassian #Marketplace and a family of enterprise user management apps, resolution develops numerous products for Atlassian cloud customers. Check resolution's cloud portfolio: https://www.resolution.de/embed-for-confluence-jira-cloud/ #Atlassian #JSM #Jira #Translations #Google #Cloud #Translate