In this webinar, Atlassian's Cathi Davey and Jeremy Cooley demonstrate how teams utilize Jira Service Management to enhance the intake of work such as bug reports and development ideas, improve incident response by integrating development teams into incident swarming, automatically track deployments for governance and compliance, and foster collaboration on the Atlassian platform tailored for innovative team collaboration.

This guide provides practical advice to help you build an effective on-call program that enables rapid incident response and improves the reliability of your services. 

In this technical brief, gain insights on ChatOps, crucial features of chat integrations for incident management solutions, and a comparison of functionality between Opsgenie, PagerDuty and VictorOps.

The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.

In this guide, you'll learn about the essential features to consider when evaluating alerting and incident management tools and key questions to ask to ensure you make an informed decision. 

In this guide, you'll learn how Opsgenie helps you keep track of on-call time for fair compensation, no matter what method you choose for compensating on-call time.

By recognizing the different stages of incident management, teams can develop a comprehensive plan to prepare for, respond to, and assess the impact of an incident. Whether your incident management processes are well-established or not, this whitepaper will help take them to the next level.

This eBook provides a sample schedule and agenda for a virtual PI planning event, a comprehensive checklist to ensure a successful meeting, and additional tips to keep teams engaged.

Confused by the abundance of frameworks that claim to be the best for scaling agile? This guide provides a concise and straightforward overview of the history and advantages of various transformation frameworks for scaling agility.

This guide was created to assist teams in establishing a formal incident management process so that they can be resolved quickly and efficiently when incidents occur.

Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff.