Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

Organizational complexity is a major obstacle to implementing business agility at an enterprise scale. While many enterprises adopt Agile methodologies to simplify complexity, scaling Agile poses its own challenges. This paper examines the challenges and opportunities that enterprises encounter when scaling Agile, and how Scaled Agile Framework® (SAFe®) and technology such as Atlassian's Jira Align can assist them in scaling while enhancing business agility.

The need to incorporate agile processes and DevOps culture into operations is imperative when major incidents disrupt business, ongoing issues decrease productivity, and both cause unnecessary stress. By implementing updated DevOps objectives, integrated tools, straightforward automation, real-time reporting, and a collaborative technology team, organizations can effectively address gaps in improving recovery times and identifying the root causes of problems. This webinar features insights from agile experts and DevOps leaders who are tackling these challenges, enabling technology teams to frequently deploy applications and rapidly resolve operational incidents.