Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

The whiteboard idea is not novel. The Whiteboards app is similar to solutions already existing in the market, such as Gliffy and Miro. However, what sets this app apart is its Jira Cloud Native nature, enabling it to seamlessly import and modify existing Jira issues and create new content on the whiteboard.