Whether you’re just starting out or looking to improve your existing on-call program, this guide covers everything from setting up an on-call rotation to managing incidents and providing support for your on-call teams.
Atlassian’s IT asset and service configuration management handbook
IT asset and service configuration management is critical for organizations, as it provides transparency into increasingly complex technology environments. With assets ranging from software to purchase orders to laptops or servers, IT asset management is the universe of technologies, while service configuration management provides in-depth transparency into each asset. By implementing these practices, teams can avoid wasting time fighting chaos and instead focus on innovation, ultimately saving the organization from the enormous cost of business disruption, overtime, extra work, vendor fees, and other associated expenses.
The white paper provides step-by-step instructions to help organizations get started with IT asset and service configuration management. It is a comprehensive guide to using Jira Service Management for this purpose. By adopting practices outlined in this white paper, organizations can gain necessary visibility into their technology landscape and avoid outages, restore service more quickly, improve the customer experience, and reduce unused equipment or unnecessary license costs.
The white paper provides step-by-step instructions to help organizations get started with IT asset and service configuration management. It is a comprehensive guide to using Jira Service Management for this purpose. By adopting practices outlined in this white paper, organizations can gain necessary visibility into their technology landscape and avoid outages, restore service more quickly, improve the customer experience, and reduce unused equipment or unnecessary license costs.
A vision for IT service management at high velocity
How often are service management teams limited by outdated tools that hinder their ability to effectively collaborate with development, IT operations, and business teams?
There is a more efficient solution. But what does it entail, and how can we achieve it? How can contemporary IT Operations leaders break away from conventional practices and drive the business’s future success? It’s all covered in this report.
Four common scaling challenges and how Atlassian Cloud Enterprise can help
As enterprises grow and expand rapidly, it becomes increasingly challenging to scale Jira and Confluence effectively. With a more significant number of people, unique requirements, diverse geographic locations, and an ever-increasing number of devices to support, it becomes imperative to have a scalable solution for maintaining governance and control.
In a nutshell, this guide points out the four common challenges:
- Supporting distributed teams: As teams become more geographically dispersed or operate independently, it becomes necessary to support their custom workflow needs, specialized integrations, and more while reducing duplicity, controlling costs, and avoiding silos.
- Data protection at scale: As the organization grows, protecting sensitive data and ensuring secure access to enterprise applications becomes increasingly important. It’s crucial to comply with global data privacy regulations and prevent breaches.
- Maintaining speed and performance: As the organization expands, systems need to remain fast, responsive, and reliable, with minimal downtime risk.
- Overcoming data silos: Data can drive critical insights and inform crucial business decisions, but it is often stored across multiple technology stacks and databases, making it challenging to obtain cross-team insights. Eliminating data silos can connect day-to-day work to larger business objectives.
Atlassian’s Jira and Confluence Cloud Enterprise offerings have been expertly crafted to address these common scaling difficulties. These solutions support effective collaboration and ensure seamless integration across your rapidly growing teams, and you can learn more about them in this guide.
Forrester: Three trends transforming the Service Desk / ESM
ESM (Enterprise Service Management) refers to the expansion of traditional ITSM (IT Service Management) principles and practices to other areas of the organization beyond just IT. The goal of ESM is to provide a consistent and efficient service experience across all departments, streamlining processes and improving overall customer satisfaction.
Collaboration is becoming increasingly crucial in ESM as it helps to ensure that service fulfillment and response are optimized and that exceptions can be handled effectively. This requires a close working relationship between different departments and a shared understanding of service delivery processes and expectations.
Collaboration is becoming increasingly crucial in ESM as it helps to ensure that service fulfillment and response are optimized and that exceptions can be handled effectively. This requires a close working relationship between different departments and a shared understanding of service delivery processes and expectations.
The use of automation in ESM is also driving increased service speed and improving the customer experience. By automating repetitive and time-consuming tasks, organizations can improve the efficiency of their service delivery processes, freeing up staff to focus on more complex and strategic issues. The average automation rate for organizations pursuing this path is 20%, which can result in significant time savings and improved service quality. Learn more in this report.
Data Center migration guide
In addition, this guide supports two main deployment options for the Data Center: non-clustered and clustered. Both options offer enterprise-level features and capabilities, but each has its unique considerations.
Cloud migration guide: plan your migration
The migration program is a collaboration between Atlassian, solution partners, and marketplace partners, but most importantly, you play a critical role. The program provides a range of free tools, resources, and support to help you navigate the migration process and stay on track.
Key indicators of scale
One of the crucial elements contributing to a company’s ability to scale efficiently and intelligently is detecting internal growth indicators proactively. This gives organizations ample time to react and strategize effectively. You can learn more in this document.
Six must-haves when using Microsoft Teams for incident management
Teams have embraced applications such as Microsoft Teams for sharing and distributing knowledge. They now extend the use of these apps with ChatOps, which brings complex operational work into chat channels to reduce context switching and speed up problem-solving.
Companies benefit from incorporating ChatOps into their incident management, using MS Teams channels for alerts, action, and collaboration. Modern incident management solutions must be accessible within chat tools to avoid time-wasting context switching. ChatOps offers a fast and successful incident resolution process by keeping the conversation and action in one place. Get more insights in this report.
Companies benefit from incorporating ChatOps into their incident management, using MS Teams channels for alerts, action, and collaboration. Modern incident management solutions must be accessible within chat tools to avoid time-wasting context switching. ChatOps offers a fast and successful incident resolution process by keeping the conversation and action in one place. Get more insights in this report.
Atlassian: The ultimate guide to migrating at scale
This guide covers:
- The fundamental building blocks of migration.
- Each stage of the migration process.
- Migration strategies and techniques.
- Resources to support you during your migration.
- An in-depth illustration of what migration looks like, from start to finish.
The Atlassian approach to ESM
Discover how different teams are using Jira Service Management for ESM and learn from Atlassian’s insider tips and real use cases from their legal, marketing, and HR teams. Also, find out the benefits of extending Jira Service Management’s capabilities to service teams across your organization.
Forrester study: The total economic impact of Atlassian Jira Align
This showed that Jira Align customers can realize ROI through reduced manual processes, improved developer productivity, and faster time-to-market.
Asset and configuration management handbook
It aims to assist you in launching your journey and provides a comprehensive outline of the steps required to implement a successful asset and configuration management plan.
