Exciting news! Atlassian unveiled the Board view feature in Jira Service Management—a highly requested addition. Now, directly from your project, you can visualize work on a centralized kanban board, facilitating tracking, organization, and prioritization of your service project's issues. This feature is available for users across all plans of Jira Service Management.

According to the latest letter from Atlassian co-founders, Atlassian has reached a significant milestone with their first-ever $1 billion revenue quarter and over 300,000 customers. They are accelerating cloud migrations, enhancing product innovation, and embracing AI to empower teams. 

Atlassian has introduced an Early Access Program (EAP) for a fresh perspective on issues within Jira Service Management: the calendar view! With this feature, you can schedule tasks on the calendar and gain insight into your workload for the month, week, or day ahead. It's an excellent tool for team members to organize, monitor, and prioritize their tasks, while allowing team leads to anticipate potential obstacles before they impact progress. Interested? 

Atlassian is always looking for ways to streamline workflows, reduce interruptions, and help users keep focus. With that spirit in mind, the team has introduced the latest integration enhancement: they've seamlessly incorporated Confluence pages into Jira tickets. 

Starting from November 1, 2023, Jira Cloud will implement a revised packaging model similar to what was introduced with Confluence Automation. The goal is to provide a more straightforward and consistent way to measure automation usage. 

As of Sep 14, 2023, an updated integration setup experience, a new UI, is rolling out to all Opsgenie and Jira Service Management Cloud customers. This new interface results from feedback from customers, community members, and Atlassians who utilize Opsgenie daily. 

Atlassian has promoted Avani Prabhakar as the global head of talent and HR business partners. In this role, she'll focus on enhancing company performance, streamlining operations for employee programs, and growing DEI initiatives. 

Shadow IT is a pressing issue for enterprises, leading to potential data loss and reduced control over sensitive information. Responding to feedback, Atlassian is introducing a "product requests" feature. This will give admins more control over shadow IT instances within their organizations. 

Atlassian's Jira Service Management has expanded its virtual agent from a limited beta to an open beta. This AI-powered virtual agent, driven by Atlassian Intelligence, provides automated conversational support on Slack, with Microsoft Teams integration in the pipeline. It recognizes user intent, sentiment, and context, offering personalized assistance and continually improving through interactions. 

Jira Service Management Cloud now offers an open beta for custom domains. This feature allows organizations to use their own branded URL, enhancing brand visibility and improving SEO. The aim is to provide a more accessible, recognizable customer experience, resulting in better self-service and fewer requests to manage.

Atlassian has announced that Single Sign-On (SSO) for external customers is now being released. Atlassian is gradually deploying it to all Jira Service Management sites, and if you're eager to jump ahead and activate it immediately, feel free to request it by email.