The series also covers how to monitor operations and maximize team effectiveness during an incident using automation features built into Jira Service Management.
The New ITSM: A guide to EST and the future of service teams
The white paper also discusses the limitations of using ITSM tools for ESM and suggests a back-to-basics approach.
Ninja Guide to Jira Service Management
This guide lets you easily organize and prioritize requests in a single location and keep your team aligned with goals and Service Level Agreements.
The benefits of federating Jira instances
This white paper outlines solution designs for both approaches and discusses public/private Jira, compliance, and legal limitations.
Ninja Guide To Confluence
The guide covers the two levels of Confluence architecture, spaces and pages, and provides details on searching and labeling, creating and editing templates, using macros, accessing the Atlassian Marketplace, premium content, automations, and advanced learning.
Top 5 Dos and Don’ts when migrating Atlassian Confluence from Server to Cloud
It also covers details such as what was migrated, the length of the project, the number of people involved, challenges faced, the strategy used, communication/training, downtime, benefits, and a Q&A session.
Ultimate Ninja Guide to Atlassian tools
The guide provides information on the basics of using Jira, Jira Service Management for IT and other business departments, Jira Work Management for configuring workflows and managing work, and Confluence for creating, storing, managing, and sharing knowledge across the organization.
Performance at Scale: Jira Data Center
The paper prompts readers to evaluate their current Jira setup and determine if it meets their needs, performs to their teams’ standards, and if it’s time to upgrade to Jira Data Center.
