High-Velocity Service Management: Webinar series

The series also covers how to monitor operations and maximize team effectiveness during an incident using automation features built into Jira Service Management.

A beginner’s datasheet to Atlassian Access

The New ITSM: A guide to EST and the future of service teams

The white paper also discusses the limitations of using ITSM tools for ESM and suggests a back-to-basics approach. 

Ninja Guide to Jira Service Management

This guide lets you easily organize and prioritize requests in a single location and keep your team aligned with goals and Service Level Agreements.

The benefits of federating Jira instances

This white paper outlines solution designs for both approaches and discusses public/private Jira, compliance, and legal limitations.

Ninja Guide To Confluence

The guide covers the two levels of Confluence architecture, spaces and pages, and provides details on searching and labeling, creating and editing templates, using macros, accessing the Atlassian Marketplace, premium content, automations, and advanced learning.

Total Support for your Atlassian tools

Opsgenie in the real world

Top 5 Dos and Don’ts when migrating Atlassian Confluence from Server to Cloud

It also covers details such as what was migrated, the length of the project, the number of people involved, challenges faced, the strategy used, communication/training, downtime, benefits, and a Q&A session.

Clearvision’s Podcast

Ninja Guide to Jira Work Management

Ultimate Ninja Guide to Atlassian tools

The guide provides information on the basics of using Jira, Jira Service Management for IT and other business departments, Jira Work Management for configuring workflows and managing work, and Confluence for creating, storing, managing, and sharing knowledge across the organization.

Performance at Scale: Jira Data Center

The paper prompts readers to evaluate their current Jira setup and determine if it meets their needs, performs to their teams’ standards, and if it’s time to upgrade to Jira Data Center.

Falling back in love with Jira

Total Cost of Ownership in Atlassian Support