The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).

Jira Align helps Portfolio Managers and Executives achieve visibility and alignment in their organizations, even during rapid growth or agile transformations. Check out this Total Economic Impact study by Forrester Consulting to learn how it eliminates manual processes, provides cross-team visibility, and enables faster market capture. 

This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.

To start, it's important to understand that migrating to the cloud is a process, not a single event. This eBook will help you determine what needs to be done, who should be involved, and what resources will be needed.

To help you embark on your agile journey, Atlassian and AXELOS have joined forces to provide you with a guide. You will learn about the eight practices commonly used by high-performing IT teams and receive tips to bring more agility and teamwork to ITSM.

Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian. 

Creating a Data Center upgrade strategy requires considerable effort and research. This guide offers expert guidance and proven strategies from Atlassian and their satisfied customers. 

Organizations that expand often adopt a growing number of cloud applications. This leads to businesses needing to adapt their data security and risk management approaches. Read this paper to learn why you'd need a scalable and efficient process for onboarding new cloud vendors. 

In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.