Pre-Migration cleanup and optimization
The webinar also exposes the importance of following best practices around governance and change management to maintain a clean instance in the future. The lessons learned in it are applicable to all types of migrations, including those to/from Cloud, Data Center, and Server, as well as migrations to new infrastructure hardware.
Considering Atlassian Cloud? An 8-step decision framework
The white paper aims to provide readers with the framework to optimize their Atlassian tools and ensure smooth migrations.
Three common mistakes to avoid in an ITSM Strategy
It aims to provide guidance to ensure that IT teams get their ITSM strategy right the first time, so that they can benefit from its successful implementation.
Jira workflows: Everything you need to know
Read it to learn how workflows in Jira can help teams define and standardize processes to meet their business goals.
Resolve problems and make your clients happy: Agile & ITSM with Jira Service Management
These methods enable efficient tracking and management of outages and proper routing and prioritization of tickets based on ITIL v4 guidelines. Additionally, Michael highlights how these techniques can be used for ESM and advanced Service Management reporting.
The ITSM teams face challenges in promptly responding to clients’ issues due to their existing processes and tools. To overcome these obstacles, Atlassian specialist Michael Brown shares four strategies in a webinar that can maximize Jira Service Management and ITSM processes by incorporating Agile methodologies.
