In project management, efficiency is crucial, and time is valuable. To meet stakeholders' expectations, project managers must efficiently organize projects while ensuring collaboration. Jira ticket templates serve as valuable tools in this regard. This guide provides insights into maximizing their benefits.

Navigating Jira permissions can indeed feel overwhelming. In this brief article, Mads Kristiansen will help you discern roles and walk you through the essentials of the process. 

The whitepaper by Isos Technology focuses on ITSM teams new to automation in Jira Service Management, covering topics such as the native automation features, the basic components of a JSM automation rule, the benefits of implementing automation, and how it can simplify complex ITSM processes like employee onboarding.

A research report conducted by Appfire, Isos Technology, and Adience analyzes data and insights from over 200 industry leaders and automation experts. It aims to separate fact from fiction and assess the current state of automation and its impact on businesses. 

Listen to Atlassian Impact, Isos Technology's monthly podcast series. The Isos team, with their extensive experience and countless projects, has gained valuable insights through trial and error. Each month, the host Erin Philips, Isos' Director of Product Marketing, will engage in conversations with Atlassian experts. 

Jira Software offers various tools for tracking performance and progress. One of its prominent features is the burndown chart, which visually represents the team's output in relation to projected work estimations during sprints and epics. This article explores the concept of burndown charts and their advantages, and provides guidance on creating and interpreting them. 

Jira reporting is critical in obtaining quick insights into projects, teams, and individual users. As described in this article, Jira offers a built-in reporting feature, enabling users to generate reports effortlessly. Users can also utilize reporting apps and/or third-party business intelligence (BI) tools to create more advanced Jira reports, facilitating in-depth analysis of their business data.

This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.

If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.

This article explains the differences and similarities between DevOps and Agile methodologies. DevOps is a set of practices that focuses on collaboration between development and operations teams, with an emphasis on automation and continuous integration and delivery.